1. Overview

At BuyHitz, we strive to provide high-quality vape products and excellent customer service. If you are not fully satisfied with your purchase, this Refund & Return Policy explains your rights and options.

By placing an order on our website, you agree to this policy as well as our Terms and Conditions.

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  1. Eligibility for Returns

Due to the nature of our products, returns are only accepted under the following conditions:

  • Item must be unused and in original packaging
  • Return request must be made within 7 days of delivery
  • Product must be defective, damaged, or incorrect

⚠️ For safety and hygiene reasons, we do not accept returns on used vape products.

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  1. Non-Returnable Items

The following items cannot be returned:

  • Used or opened vape devices
  • E-liquids or cartridges that have been opened
  • Clearance or sale items
  • Gift cards

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  1. Damaged or Defective Products

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery
  2. Provide clear photos or videos of the issue
  3. Our team will review and approve your request

If approved, we will offer:

  • A replacement product, or
  • A full or partial refund

For assistance, please visit our Contact Page.

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  1. Refund Process

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to your original payment method

Please note that processing times may vary depending on your payment provider.

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  1. Shipping Costs
  • Original shipping fees are non-refundable
  • Customers are responsible for return shipping costs (unless the item is defective or incorrect)

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  1. Order Cancellations

Orders can only be canceled if they have not yet been processed or shipped.

To request a cancellation, contact us immediately via our Contact Page.

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  1. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact our support team.

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  1. Age Restriction

BuyHitz products are intended for adults only. You must be of legal smoking age in your region to purchase from our website.

For more details, please review our Privacy Policy.

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  1. Policy Updates

We may update this Refund & Return Policy at any time. Changes will be posted on this page with an updated date.

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  1. Contact Us

If you have any questions regarding returns or refunds, please contact us:

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Contact us at {email} for questions related to refunds and returns.